Regulations

TERMS AND CONDITIONS OF THE ONLINE STORE OPERATED AT GRYZIO.COM

  1. GENERAL PROVISIONS
  2. The following terms and conditions set out the rules for using the GRYZIO.COM online store.

The owner of the GRYZIO.COM Internet Store is a company:

Gryzio Alan Sieletycki

64-100 Leszno
Street. Obotrycka 24
NIP 697-217-60-95

Store Contact:

  1. Seller’s address: ul. Obotrycka 24, 64-100 Leszno
  2. Seller’s email address: [email protected]
  3. Vendor’s phone number: +48792778999
  4. Seller’s bank account number:

18 1090 1245 0000 0001 5529 8098

2. account

  1. In order to create an account, it is necessary to fill out the contact form and provide personal information of the customer according to the form. Each account is assigned an individual login and password. Creating an account is voluntary and optional.
  2. It is possible to make purchases without having an account.
  3. The benefit of having an account is that you can check your purchase history and track the progress of your order in real time, as well as participate in contests, receive newsletters and discount codes.

3. CONDITIONS FOR CONCLUDING A SALES CONTRACT

  1. There are two ways to place an order in the online store: a) creating an account with a login and password b) placing an order without creating an account. In both cases it is necessary to fill out an order form to place an order.
  2. Completion of the order form is tantamount to the conclusion of a contract of sale by the buyer and acceptance of the store’s regulations.
  3. The prices shown on the site are in Polish zloty and include the applicable VAT.
  4. The order summary shows the total price of the order item and the cost of delivery. The customer is informed of all costs when filling out the order form.
  5. GRYZIO.COM store has no other hidden costs.
  6. Upon acceptance of the order, the Seller will immediately inform the Customer that the order has been accepted for processing. Confirmation will be made by sending the Customer an e-mail to the e-mail address that was entered by the Customer in the form when placing the order.
  7. The order is saved in the system of the online store as evidence of the conclusion of the contract.
  8. The basis for the procedure of combining the order is to send an email to the address for contacting the store.
  9. We reserve the right to refuse to combine several orders, (if the customer has not followed the procedure for combining orders) and to refuse to cancel an order at the customer’s request in case the orders have the status of shipped and transmitted in our system.

4. PAYMENT TERMS.

  1. Payment by cash on delivery by courier upon receipt of shipment. The cost of such shipping is 20 PLN.
  2. Payment by bank transfer to the Seller’s bank account via Przelewy24 the cost of such shipment is 15 PLN.

5. PAYMENT TERM:

  1. If the Customer chooses payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make payment within 1 calendar (business) day from the date of conclusion of the Sales Agreement. After exceeding this deadline, the Sales contract is terminated through the fault of the Customer.
  2. If the Customer chooses to pay cash on delivery, the Customer is required to pay cash on delivery. In case of non-collection of the package, the customer bears the cost of shipping and return of the package to the seller in the amount of 35 PLN.
  3. We use the Contractual right of withdrawal – that is, we stipulate (based on Article 395 of the Civil Code) that both parties have the right to withdraw from the contract when the other party does not properly perform the terms of the contract on the agreed date (e.g., does not take back an item belonging to him). In this situation, the seller should give a deadline for the consumer to pay for the goods. When the specified period has passed and payment has not been made, the seller can make a declaration of withdrawal from the contract. The vendor still retains the right to claim compensation from the customer for damages resulting from the default, which is mainly the cost of the unclaimed shipment.

6. ORDER PROCESSING

  1. The process of processing an order is that the seller accepts the order and forwards it for processing. Order processing time is up to 14 working days counting from the posting of the payment.

7. DELIVERY OF THE ORDER

  1. Delivery of the product is available on the territory of the Republic of Poland and outside the country according to the price list of the Polish Post or courier company.
  2. Delivery of the Product to the Customer is for a fee, unless the Sales Agreement provides otherwise. Product delivery costs are public and are included in the “Delivery Costs” tab and during the Ordering process.
  3. It is not possible to pick up in person.
  4. The delivery time of the product to the customer within the country is 2-3 working days from the date of sending the package by us (according to the agreement with the courier company).
  5. The customer is obliged to check the shipment in the presence of the courier. If you notice damage to the shipment, it is necessary to write a protocol of damage in transit and immediately notify the Seller by sending an e-mail. Failure to write a damage report with the courier prevents the initiation of the complaint procedure, and thus the return of the goods. While the goods are missing from the package, you must inform the seller by e-mail, within a maximum of two days after receiving the package.

8. COMPLAINTS AND RETURNS:

  1. All complaints and returns should be submitted by sending a completed form.
  2. Returned goods must be properly secured and packaged and sent back complete intact to the address of the store.
  3. Returned goods must not bear traces of use and odors (e.g. smells of powder, perfume, deodorant, etc.). It must have the factory attached paper tag intact. Returned goods must also be protected (wrapped in paper) and packed in a box, as well as in a foil pack. Failure to meet these conditions will result in rejection of the return.
  4. The complaint covers products that have defects arising at the production stage. roducts with defects and mechanical damage, including those resulting from improper maintenance of the product, are not subject to complaints.
  5. The Seller will respond to the complaint as soon as possible, no later than 14 working days from the date of its delivery. Attention! The basis for initiating the complaint or return procedure is a properly completed complaint or return form available on the website. Sending a different form or an incorrectly completed form may result in a delay in processing the claim.
  6. The full extent of the Seller’s responsibility and obligations to the Customer is defined by the generally applicable provisions of law, in particular the Civil Code. For sales contracts, the basis and scope of the Seller’s liability to the Customer for non-compliance of the product with the sales contract are defined by the generally applicable provisions of the Consumer Sales Law.
  7. If you notice any deficiencies in the shipment, please contact us immediately.
  8. Please be informed that the right to withdraw from the contract does not apply if the subject of the contract are things delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery.

9. RIGHT OF WITHDRAWAL

  1. A customer who is a consumer who has concluded a contract at a distance may, within 14 calendar days, withdraw from the contract without stating a reason and without incurring additional costs, except for the cost of transportation to the Seller.
  2. The seller must, no later than 14 calendar days from the date of receipt of the return of the product and the Customer’s statement of withdrawal from the contract, return to the Customer the payments made by him, except for the cost of delivery of the product. Accordingly, the refunded amount will be reduced by the cost of delivery. The seller shall refund the payment to the account number provided in the return form or, with Paypal payments, to the Paypal account from which the order was paid. If the Seller has not offered to collect the product from the Customer itself, it may withhold the refund of payments received from the Customer until it receives the product back.
  3. The customer is obliged to return the product to the Seller immediately, no later than within 14 calendar days from the date of withdrawal from the contract, intact. The customer shall bear the direct costs of returning the product.

10. PROVISIONS FOR ENTREPRENEURS

  1. This section of the Regulations and the provisions contained herein apply only to non-consumer customers.
  2. The seller has the right to withdraw from a sales contract concluded with a customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer who is not a consumer.
  3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in full or in part, and this regardless of the payment method chosen by the Customer and the fact of concluding a sales contract.

11. FINAL PROVISIONS

  1. In matters not covered by these Regulations, the generally applicable provisions of Polish law and other relevant provisions of generally applicable law shall apply.
  2. GRYZIO.COM store implements the obligations under the RODO / Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. In particular, regarding the storage of personal data and its use.